SERVICE CONCEPT

Personalized Service
At AsiaXpress, we strive to offer and maintain highly personalized service for our clients. We believe in forming strong business relationships, and are committed to investing the time required to learn about our customers and their individual needs.

Reliability
Our track and trace mechanism is based on an established bar-code system and can be traced on line at real-time. This system allows shipments to be constantly monitored so that any operational issues can be identified and immediately resolved.

One Point Contact
Our customer service model is meticulously designed to ensure that each and every one of our valued customers will be taken care of. As our target customers are not the mass public, the services provided are as more often than not, tailored to suit the unique requirements of each customers. Hence, our customer service model offers a one-point contact concept. A designated account manager will look into our customers’ operational and solution needs.

SHIPPING ADVISORY



X Care

Our objective is to get your shipment safely to its destination in the same, good condition as it was sent.
You can do your part by observing a few basic tips when preparing your packages for shipment.

AsiaXpress® Packaging - Do’s

	Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst
	Always use high quality materials for your shipments. Consider strength, cushioning, and durability when selecting your wrapping supplies
	Choose boxes made of corrugated cardboard, with good quality outer liners. Use heavy-duty double-layered board for valuable items.
	Make use of cushioning materials, especially to stop your packaging contents from moving.
	Use strapping, when suitable, as a good way to seal and secure your box. Use strong tape if a strapping machine is not available.
	Put fragile goods in the centre of a package; ensuring they don't touch the sides. Your item should be well cushioned on all sides.
	Ensure liquids are stored in leak-free containers, packed with a lightweight, strong, internal material (for example, Styrofoam) and sealed with a plastic bag.Always remember that bad packaging may cause damage to surrounding items.
	Seal semi-liquids, greasy or strong-smelling substances with adhesive tape, then wrap in grease resistant paper. Always remember that bad packaging may cause damage to surrounding items.
	Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fibreboard box.
	Use "arrow-up" label for non-solid materials.
	Repack your gifts properly. Many goods sold in attractive packaging may not be suitable for shipping.
	Use triangular tubes not round tube-type cylinders to pack rolled plans, maps and blueprints.
	Remember always to pack small items in flyers appropriately
	Protect your data discs, audio and video-tapes with soft cushioning material around each item
	Complete the address clearly and completely, using uppercase letters when handwriting labels to improve readability for AsiaXpress personnel.
	When shipping sharp items, such as knives or scissors, ensure that you fully protect the edges and points. Heavy cardboard is suitable for this.Fix the protective material securely so that it cannot be accidentally removed in transit .
	Always use cardboard dividers when sending flat, fragile material (such as vinyl records).· When re-using a box, remove   all labels and stickers. Ensure that the box is in good shape and not worn out.

AsiaXpress® Packaging - Dont’s

	Do not use bags made of fabric or cloth.
	Do not over seal your package. Remember that all shipments can be opened by customs authorities for inspection.
	Do not use cellophane tape or rope to seal your shipment.
	Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging. They are only appropriate for information purposes.